Security National Automotive Acceptance Company, LLC Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Security National Automotive Acceptance Company, LLC Consumer Loan department,

Vehicle loan Managing the loan or lease Colorado

I refinanced my auto loan. On - - I overnighted a check to SNAAC. On - - I called to verify they received the payment for the full loan amount and to make sure they would not pull funds from my account. I was told that no payments would be taken because they did receive the check. In fact, I was informed that I had a - dollar credit that would be sent to be my mail. I was lied to. my full regular loan payment was withdrawn on -/-/- despite being told that would not happen. Luckily I had the funds in my account, but with it being SATURDAY I am left with little to take care of my family this weekend. I called my bank but the process on their end takes up to 45 calendar days. I am really disgusted that a company can do this to people. I was given a blatent lie, and I feel like they told me what I needed to hear to get me to go away.

Security National Automotive Acceptance Company, LLC customer in Colorado
Apr 16, 2016

* Source: CFPB Complaint Database

Security National Automotive Acceptance Company, LLC response to complaint:
Closed with explanation

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