Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

I am trying to refinance my loan through a different lender than my current lender nationstar. My new lender received a pay off from nationstar mortgage which currently holds my mortgage. The pay off received shows principal owed and lender paid expenses. They show - in current principal balance and show - as Lender Paid Expenses. How it 's written on their mortgage statement is - interest bearing principal balance, - non interest bearing principal balance and - lender paid expense. The main problem with the pay off received is that, nationstar is adding my non interest bearing principal balance of - with the lender paid expense of - and showing it as a giant lender paid expense of -. My new lender is not allowing my refinance to go through because nationstar is inaccurately showing - as a lender paid expense. This is giving the indication that Nationstar has incurred this much in expenses while servicing my loan which is inaccurate. My current mortgage has been modified through the - program and it was divided into an interest bearing and non interest bearing principal amounts. nationstar shows this accurately on the monthly mortgage statement but, they are showing it inaccurately on their pay off statement. Under the new refinance program I am trying to refinance through, -, it does not allow for any lender paid expenses to be paid, only principal amounts owed. Nationstar is unwilling to correct my pay off to reflect accurately and therefore I am not able to refinance with the new lender under the - program. Nationstar is causing me harm with their servicing of my loan at this time. Need help getting this corrected.