Bank of America Credit Card Complaint

Bank of America Credit card department,

Advertising and marketing Illinois

I applied for a Bank of America - - - - - on - - 2015. The terms of the application offer were - miles after first use, - miles after $12000.00 spend in the first six months. I received approval notice and the card on - - and activated it at the point. Since that point I received the six month statements, the first in - covering the range of - - - - - and the last covering the range of Novermber - - - -. My six month statement totals is $12000.00 ( excluding the annual fee that posted on - - when the card was activated ) which covers the 6 month period between physically receiving the card and the 6th month statement close ( - - - - - ). It is very clear I met the requirements. - - while doing my taxes I realized that the - bonus points had not posted. I followed up with Bank of America and they said that technically I missed the date because the clock starts after " opening the account '', which appears to be - - but this


- - I received a letter from Bank of America stating I would not receive the additional bonus miles, disregarding the deceptive nature of the offer and what I was told by Bank of America personnel regarding resolving the issue by issuing the bonus points. I followed up again with Bank of America and this time the representative said they would submit a claim to have it resolved. - - I received the same boilerplate letter saying I did not meet the terms and would not receive the bonus miles. Bank of America has provided me with no alternative for recourse outside of filing complaints with local agencies to make me whole due to their misleading advertisement practices and bait and switch tactics regarding resolving the problem. I have documentation of the offer and my statements to prove I meet the 6 month spend requirement and I am looking for Bank of America to honor their agreements.