JPMorgan Chase & Co. Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

JPMorgan Chase & Co. Mortgage department,

Other mortgage Loan servicing, payments, escrow account Colorado

To whom it may concern, I have sent you a complaint three times. I have asked for answers to my question I still have not received these answers from chase. When someone applys money incorrect and will not explain to you why or where it is, is n't that fraud.Well i need answered to these question and chase is lying to you by saying they have answered these questions cause they have not 1. I sent copies of receipts showing I paid extra into escrow they have yet to tell Where the money is. I want it refunded or put into escrow.I paid at the bank is why I have copies and proof of what was paid and how much They told me the do n't accept extra money on escrow but the payment stub has a option to do so. 2.Send a copy of the checks I wrote them There are 31 checks they show on the history that are one amount but in reality there is more money paid they show less. example below : - wrote a check - which was -, - extra to go in escrow


3.On - I wrote a check to them for - its shows no where that it was applied. Check number number -.Where is the money 4. I show on the history transaction sheet they sent me that there was no money put into escrow in the months of -, -, - and - -. 5. I show no interested added to my escrow since -/-/-. 6. When they did reverse they still never entered the correct amount. 7.On copies they sent me there are many payments not applied to my account.Example below -/-/- and -/-/- both payments show suspense and never applied and in the copy they sent me it shows unapplied to the right.Then they have lots of money listed as curtailment and not applied.and listed as supsence 8. They purchased Washington mutal and my question to them is why do my statements say escrow and principle but no money was ever applied to the principle on the loan have those copies also. I feel that something is going on with my payments and the money that I have given them i want some answers please.They Tell you they have sent answers they have not answered all questions. They did a mod on my house and it was when my house was under water and they never offered any of the programs out there Amount of the payout. Borrowers who submitted a valid payment claim form through the - received a check for approximately $1400.00. Checks first went out between - -, -, and - -, -. ( The initial deadline to make a claim was - -, -. ) Refinancing for Underwater Homeowners - - - - - - - - - - - -

JPMorgan Chase & Co. customer in Colorado
Mar 24, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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