Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Problems caused by my funds being low Texas

Upon opening a joint Capital One Account for my - year old son in -, I opted out of Overdraft Protection by signing the appropriate paperwork. Beginning -/-/- they began arbitrarily charging overdraft fees. Beginning -/-/- they began arbitrarily charging overdraft fees. And at no time did my son and I ever opt in for overdraft protection. At this point it is about $1500.00 worth. They said that we " opted in '' in -/-/-, but have been unable to prove that point. Even if we had opted in in -/-/-, the original wrongly charged overdrafts if they had n't been taken out of the account, there would be enough money to cover debits and therefore NO overdraft charges should be assessed in -/-/-. I called Capital One Banking on - - - and they reversed - fees and said they would research the rest and get back to me. After five unreturned phone calls and over three hours waiting on hold and countless messages left, on - -, - I visited Capital One on - - in - and met with - -, Bank -. He promised me resolution in a week. As of today there is no resolution and he is still " gathering '' documents. He also told me that it was my responsibility to check my bank statement and if something was wrong to bring it to the bank 's attention in a more timely manner. He indicated Capital One could n't be liable for something that I had n't noticed sooner.