Southeast Mortgage of Georgia, Inc. Mortgage Complaint

Southeast Mortgage of Georgia, Inc. Mortgage department,

FHA mortgage Application, originator, mortgage broker Georgia

Southeast Mortgage, -, GA was the lender on the purchase of our home in - Ga. On - -, -. The process for the FHA streamline loan took 71 days from initiation - excessive and unacceptable. The - Lead Representative assigned appeared to lack the knowledge of the FHA requirements and process. For example, we were not provided information on our responsibilities to get the contractors, forms which contained the FHA requirements were not provided. Questions on our part to wade through this process were almost always answered with 'the requirements for the FHA streamline process changed in - '. The lender should be educated in these changes and pass on information which helps the consumer to get through this process. I did my own research, my son created his own contractor form based on the information received by the lender. When submitting, the rules changed several times. First, the bid information had to be received from - contractors, listing the cost and labor for the proposed renovations. Each time we submitted what the lender required we were told 'just - more document and we 'll be good '. Delays due to this, lack of response to emails and phone


again were told it was due to FHA requirements. Once the appraisal was finally ordered, and completed, we were told a new form had to be completed by the contractors which was our responsibility to get completed, signed and returned. We travelled over an hour to meet with the contractor to get this done same day and returned to the lender. Once received by the lender, we were told it had to go through underwriting again, which took several days. We are now at 45 plus days in process. When told the new form required a contractor resume, the contractor failed to provide since his references and all contracting information had already been provided. We had to resubmit all our information for a regular FHA loan. Again the forms had to go through underwriting, another appraisal had to be ordered. - extensions had to be filed with the owner to keep the home in process. Finally, we signed on - -, -. Three months we had to stay in hotels and with relatives and pay for the storage of our belongings because we moved from Arizona to Georgia. The cost to us waiting on this process was more than a month longer than we expected. Tensions and frustrations are beyond explanation. Southeast Mortgage motto is to make the experience Awesome and not average. It was AWFUL not Awesome.