Wells Fargo & Company Credit Card Complaint

Wells Fargo & Company Credit card department,

Billing disputes Hawaii

On - -, -, I disputed a charge on a Wells Fargo ( WF ) issued credit card for - - - ( - ). The purchase was made at a - affiliated store, - - in -, Hawaii. On - -, -, I called WF Disputes Department agent - who wrote advising me WF ruled the transaction valid. In the WF letter, I discovered a - return policy agreement with my signature forged. The agent indicated on the phone he was on his third day of training so I requested a new dispute based on his lack of experience but primarily because of the alleged forgery.On - -, -, I received a letter from WF agent - indicating the charge was valid because there was no return credit given by merchant, despite the fact the merchandise was returned on - -, -. In his letter, the agent indicated I could contact him with questions, however, I never received a return call from left messages. Therefore, I sent a certified letter to WF requesting all documents provided by - to support its claim the charge was valid. WF Executive Office contacted me and indicated remediation analyst - would review my


and no issuance of a credit refund. Doubtful there had been a review, I contacted the Executive Office and complained about the apparent lack of consideration of the facts in the case.My complaint against Wells Fargo Financial Retail Services stems from : 1 ) apparent lack of experience of WF dispute agents and no return calls from agents, despite indication to call with questions 2 ) no consideration by WF of misrepresentation of product facts by - sales person or mention of Federal Trade Commission complaint ( FTC reference number - ) filed against - for breach of implied warranty of fitness. Wells Fargo only offered an apology if I experienced any dissatisfaction with - 3 ) no consideration by WF of Office of Consumer Protection of Department of Commerce and Consumer Affairs complaint ( case # : - - - ) 4 ) no consideration by WF of alleged forgery or police report ( Report # : - ) for forgery filed against - salesperson 5 ) no consideration for my - acceptance of - - return policy ( had I been informed of or read - restrictive return policy, I would have walked out of store without purchasing ) 6 ) concerned all letters and emails have n't been reviewed by WF, perhaps because not all documents were received ( this concern is based on -/-/- emails sent to email address provided by - in Executive Office but not received 7 ) concerned WF declaration the charge is valid is based on - - return policy agreement ( which bears my alleged forged signature ). WF apparently ignored - refund offer, in a - -, - email to me, for any price difference on an exchange item. - - return policy is apparently flexible and not set in stone as the company seems to indicate in communications with WF ( a refund is no longer acceptable as I have already purchased a bed from a different retailer ) 8 ) another concern is the connection between - - - and Wells Fargo. - is - largest buying and marketing organization and Wells Fargo Financial Retail Services is a preferred provider of consumer financing with - ( from - website ). - is associated with - and the WF credit card on which I purchased merchandise bears the - label. Wells Fargo may be acting and deciding on behalf of - and its affiliated store, -.