First Investors Financial Services Group, Inc. Consumer Loan Complaint

Vehicle loan Managing the loan or lease

First Investors Financial Services Group, Inc. Consumer Loan department,

Vehicle loan Managing the loan or lease Tennessee

We got a car loan through First Investors Servicing Corporation on -/-/-. My husband lost his job -/-/-. We paid up until we asked for 2 differed payments, which we were granted, but after that we were unable to catch up and pay on time. In - -, we gave the car back to them because they would not work with us. We were hoping to refinance through them, but we were told that is something they do not do. When we got the later stating what we owed left on the loan, we were taken back on the amount. It was extremely high! Even with late fees, we were floored to see the balance. We began investigating our account and found out that when we paid, AND current, different amounts went to the principle amount towards the loan. Every month up until -/-/-, had a different amount. One time, only $5.00 went to the principal. Seriously ... $5.00. We contacted a lawyer and found out that in -/-/-, First Investors had already been fined - dollars for doing the same to others AND false reporting to all - credit bureaus. The lesson has not been learned. Now they have added on more fees and costs and now we owe more on the car then we even took the loan out for! They are bad, bad people and have no right in giving anyone a loan. Please stay away from this company and if by chance you are stuck with them right now, I seriously advise you to take a good look into your account and even check the credit bureaus. We are now loacting an attorney to help with deceptive trade practices, because this is what they are doing. Thank you.

First Investors Financial Services Group, Inc. customer in Tennessee
Mar 10, 2016

* Source: CFPB Complaint Database

First Investors Financial Services Group, Inc. response to complaint:
Closed with explanation

Consumer disputes how First Investors Financial Services Group, Inc. handled their complaint

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