Franklin American Mortgage Company Mortgage Complaint

Franklin American Mortgage Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

Franklin American Mortgage is neglecting my account causing me to pay more on my house payment every month for the past 7 months. Franklin American Mortgage made an error about 8 months ago. They pulled money from my escrow to pay my insurance. They sent the check to the wrong insurance company and the check was mailed back to my mortgage company ( this was stated by the first rep I spoke with after calling about my monthly payment increasing ). They never put the money back into my escrow. The Franklin American Mortgage Company then pulled out of my escrow 2 weeks later and paid the correct insurance company. This caused my escrow to have a negative balance ultimately making my house payment go up from $760.00 to $900.00 per month. They have admitted to the problem several months ago and I have called numerous times, but they are still making me pay the $900.00 per month and they have never reimbursed me for the past 7 months overage I paid that has accumulated to over $1000.00. In - 2016, I called to check on the status of this and they said it would be resolved by -/-/-. The


and it is now - -, 2016. I have seen no check with a reimbursement and my house payment is still $900.00 instead of what it should be. Every time I call, I get nowhere. I have asked to speak to a manager and was denied. Instead, the rep said she will call her manager and get back to me. I have been patient for 8 months now and I am writing press releases that will be submitted with my honest review of Franklin American Mortgage. I am going to show Franklin what a frustrated - guy can do. Why do I have to suffer financially for a mistake that this company made? I understand if it took 6 weeks or so to resolve, but 8 months? $140.00 extra each month for the past 8 months adds up. I dont have the full amount to pay for -/-/- and that will affect my credit because this company refuses to fix their mistake that they have even admitted to making. I am sure I will get this taken care of now that I submitted on - and after I submit to CFPB. The only reason it will be taken care of is for online reputation protection which always escalates issues. I was so patient with you guys and I understand mistakes happen, but this has gone on way to long without being resolved. I have wasted hours of my time explaining to a new rep every time I have called back. I have even been told the rep would call me back which never happened. I have been told this is negligence and causes financial distress which can lead to pain and suffering. I am at that point.