George Mason Mortgage, LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

George Mason Mortgage, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Virginia

We closed on -/-/15 with George Mason Mortgage, prior to closing we were all aware flood insurance wood be required for the property at that time. I asked for everything related to the payments to make sure all insurances were covered. The lender shopped and provided the flood insurance company, they included the premium in the closing disclosure as well as the monthly cost. -/-/- I started looking through the insurances that protect my home, I noticed I did not have proof of coverage for the flood insurance. I called the insurance company that would provide the coverage per the closing disclosure, I was informed I had no coverage because payments were not made. I contacted my lender and asked why the payments were not made, they stated the settlement company was holding the funds. The settlement company stated they never received such funds. The lender finally accepted they failed to send payments and also stated they did not include this amount in the escrow. - I received a new closing disclosure with a higher amount for the flood insurance. As of today, I still do n't have the insurance coverage that was supposedly already paid. Per emails from the lender, I am being asked to sign the new closing disclosure with the date from the original closing. The premium payment for the insurance and the certificate have been lost to the lender since they have n't paid for the policy nor refunded them back to me. I am also being instructed to commit fraud by using a false date on a document because they are having trouble selling the loan.

George Mason Mortgage, LLC customer in Virginia
Feb 25, 2016

* Source: CFPB Complaint Database

George Mason Mortgage, LLC response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3George Mason Mortgage, LLCComplaint HistoryComplaints2/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3George Mason Mortgage, LLCLoan servicing, payments, escrow account100.0%Closed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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