Barclays Credit Card Complaint

Rewards

Barclays Credit card department,

Rewards Colorado

My Barclaycard Arrival+ account was shutdown without any warning or notice on - -, -. I had - points available on that card valued at $2100.00 in travel credit. I sent Barclaycard a certified, return receipt letter that they received on - -, - asking for an explanation as to why my accounts were shutdown and to have them reinstated. If that was not possible, I asked to be compensated for my loss of points. As of today, - -, - I have not received a response. I feel that Barclaycard was deceptive in their advertising practices by allowing me to earn 2 % back in travel credit, and then closing my account without any notice, thus giving me no opportunity to redeem my points.

Barclays customer in Colorado
Feb 10, 2016

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

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