Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Savings account Account opening, closing, or management Florida

I applied for an Ally Bank online savings account on -/-/- and transferred, via ACH, $1000.00. On -/-/- I logged on and the screen informed me the account was blocked. I called and was assigned Loss Prevention Specialist - - -. I was told to provide copies of an original social security card, recent mail to my address and a state issued photo id. I supplied a copy of my passport, which expired in - -, plus the other - items requested. I am not going to renew my passport until my hair and eyebrows grow back. I am not planning on making any foreign trips, nor even getting on an airplane for a while. My - make getting my drivers license problematic for the foreseeable future. I was informed that the passport was not acceptable since it had expired and I had to provide a " state '' photo id. I asked for an alternative, such as providing a notarized affidavit or something similar. On -/-/-, late in the evening, - - told me I could


wanted to speak with her supervisor. - - called on -/-/- and left a message for me to call her. I called her back the next day and left a message as - - works an - - to - - shift. I asked for our communication to be via email or USPS mail going forward so there would be a documentation trail. I also mentioned that I would like for someone to handle this matter for me and asked where I send a power of attorney or how to handle designating a proxy for me. - - left another message for me to call her on -/-/-. I mailed a complaint letter to the CEO, - - - on -/-/-. I have not heard anything as a result, nor do I expect to. I have since taken the opportunity to read the complaints about Ally online and regret not doing my homework beforehand.