Bank of America Credit Card Complaint

Credit line increase/decrease

Bank of America Credit card department,

Credit line increase/decrease Kentucky

On - -, 2016, I received an email from Bank of America suggesting that I update my income information for the purpose of receiving a credit line increase. The email explicitly assured me that BofA would not request a copy of my credit report. On - -, 2016, I updated my income information, requesting the credit line increase, and on - -, 2016, BofA requested a copy of my credit report. I called BofA on - -, 2016, and the representative was entirely unhelpful, suggesting the email was not from BofA, even though when I logged in to my account to update the information, a pop-up opened up with the exact same information that was in the email, again assuring that my credit would not be checked. The same pop up came up when I logged out, even though I had just done as it suggested. That totals THREE PROMISES by BofA that it would NOT pull my credit report, and then it pulled it anyway.

Bank of America customer in Kentucky
Jan 23, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with non-monetary relief

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https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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