JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Transaction issue Virginia

A buyer has purchased a watch from me online and paid with a Chase credit card. Transaction amount was $5800.00. I have mailed the item to the buyer 's billing address with - tracked service. A buyer 's signature was obtained by - at the time of delivery. Chase - the bank-issuer of the buyer 's credit card - initiated an unauthorized transaction request. I have provided - ( my account holder ) and - supposedly forwarded to Chase all the requested transaction and shipping records, which clearly shown that I have mailed the product to the buyer 's billing address and buyer has signed for the package and - checked his government issued picture ID on delivery. In about a month Chase reversed the original transaction and has received $5800.00 back without any explanation!!!!


and - would transfer money to the bank EVERY TIME the bank asks REGARDLESS of the evidences a seller provides. They specifically stressed this would happen EVERY TIME. Unauthorized transactions happen, but responsibility and risk have to be shared between the seller/buyer and banks of the seller/buyer. For transactions such as mine - when item is shipped to the buyer 's billing address ( recorded and confirmed by the buyer 's bank ) with buyer 's signature and ID check on delivery - the responsibility has to be clearly on the buyer and buyer 's bank, and not on the seller. Otherwise, ANY buyer can use his credit card and order ANY item online without a need to pay for it, regardless of what evidence the seller provides and regardless what the seller does. This practice is very unfair to online sellers and very dangerous for the credit card industry. I expect Chase to deliver the funds $5800.00 back to my - account and deal with the buyer directly. I 'm attaching the transaction records so that the bank can identify the transaction. Here are the transaction details : Buyer 's name : - - Buyer 's adddress : - - -, - -, California, -, United States Buyer 's Phone : - Transaction date/time : - - 2015 - Buyer 's IP address : - Transaction ID ( it 's - or CC trancation ID ) : -