Citibank Credit Card Complaint

Forbearance / Workout plans

Citibank Credit card department,

Forbearance / Workout plans California

I was the - after the -/-/- - Earthquake. As a -, I became a disaster victim. - - - ( - ) paid my - for 9 years, but around the time - - crashed, I was ready to go back to work. - refuse to pay the vocational rehab coverage in my policy, so I was left to public assistance in the form of Social Security - and the Calif. State Dept. of Rehab for my re-training program. I consequently defaulted on my son 's student loans. I cashed out my retirement and - whole life policy to pay what I could and still defaulted on - credit cards. I have been trying to sell my home for 3 years to pay the remaining debts. I attend - -, but am in poverty. My house sold last week so I contacted creditors. The student loan lender is settling amicably and so is - - -. But Citibank has a $12000.00 card balance ( now $16000.00 with interest ) and lien on my home. They told me that since I am " rich '' they would only reduce the $16000.00 ( now with interest ) to $12000.00 ( -


on my home ). I asked him for the note and proof they served me legally ( I was never served when they sued me ). He said he does n't have to provide the note or anything else and he wo n't discuss settlement unless I have an atty. I told him no law requires me to have an attorney. I explained that many friends got out of their debts thru bankruptcy, and I am actually paying mine thru my home 's equity in a sale. Further, I was offered deals when everyone knew I had no assets to pay, but now that I am losing my home to pay my debts ( I built it in - -, they wo n't give me a fair settlement. - County courts where this was filed in -/-/- is under investigation by the State of Calif. for illegal activities. It was case No. - -. The debt collector is - - -, - -t -, - - -. - -, - -, CA -, tele ( - - -. I told both - - and - - that I saved many lives after the earthquake, and risked my own life, had private - insurance ( $ -/mo ). I asked for some consideration because - wo n't honor their contract with me and that 's not my fault. Note : The Calif. Dept. of Insurance investigated 4 years ago and confirmed I had the coverage and no person could go back to work after 9 years without retraining ( plus I am not allowed to work in my old profession anymore due to medical ). However, Dept. of Ins. said in their letter to me they have no enforcement powers. Moreover, no atty will take a - income case for 4-5 years of - benefit pmts. So there is no " sheriff in town '' for these insurance companies, the reason for my default on all my commitments, even though I had ample income through my policy to cover me for life if necessary. I request a settlement from Citibank credit cards for $6000.00. I think this is fair considering my situation and that I am losing my only home to pay back my debts. I have no retirement because - committed alleged fraud against me and my policy with them. My home sale closes escrow sometime between -/-/--/-/-. Thank you for considering this situation and for your assistance.

Citibank customer in California
Jan 20, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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