Action Collection Service Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt is not mine

Action Collection Service Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Idaho

This item claimed by Action Collections on behalf of Benchmark Apartments from -/-/- in the amount of $2100.00 ( originally was $1200.00 until I filed a dispute then was increased as of -/-/- to $2100.00 ) is inaccurate because the Benchmark Apartments charged me for inaccurate charges, falsified an important document and then immediately sent me to Action Collections with intentions of receiving illegitimate payment, whilst destroying my credit. This has went on for 7 years and has prevented me from having perfect credit with this one exception to my credit report. I worked with the - as a mediator between myself and the - as well spoke with Attorney General in -, Id whom both agreed this collection was incredulous and a mistake. The - were willing to bring amount owed to $300.00 through -, however Action Collections still had the collection and were completely unwilling to work with me. Action Collections shredded all the documents I submitted one which was an original move in/out document, which Benchmark falsified and I tried informing Action Collections they forced my signature and I had the original document, they asked me to send in all my receipts and that document. I made


sent me an invoice for cleaning charges, inaccurate rent amount and miscellaneous charges that were never agreed to in contract. I had receipts to show I had cleaned the apartment in hopes of getting my deposit returned and they never met me after moving out. They immediately sent me to collections when I questioned the invoice that was sent. I am requesting the item be removed completely and as soon as possible from my credit report because it is affecting my life negatively. Enclosed are the following attachments ( exhibits ) : ( Exhibit - ) copies of receipts from cleaning services I paid for per my rental contract when moving out the - apartments. I made several attempts to check out with a manager by calling and going down to office but was never returned any phone calls. Finally, I was called back by someone in their office only to obtain my address and was informed that the apartment had been rented. In addition was notified the apartment had been rented. This was important because under the condition I have professional cleaning services done, have proper walk out to show they were done and provide receipts, if the apartment rented prior to end of month I would not be responsible for the $650.00 rent and I would receive my deposit back of $300.00. Instead of my deposit I received a lengthy itemized invoice for inaccurate charges and charging me rent, which was not the correct rent amount in the agreement, ( Exhibit - ). The rent amount in invoice was inaccurate from rental contract ( Exhibit - ). There were also charges for professional services I had already had paid for to have cleaned. I demanded to know why these charges were invoiced to me but never heard back from anyone and then after two months of no answer and or hanging up on me, I received a notice from Action Collections that I was to pay them and my account was turned over to them. I pleaded with Action Collections as well contacted - because I felt I was handled wrongly and never had a chance to hear from Benchmark ( Exhibits -, -, - ). In addition, - - sent a falsified move-in sheet ( Exhibit - ) with my name at top and the signing manager at bot

Action Collection Service customer in Idaho
Jan 14, 2016

* Source: CFPB Complaint Database

Action Collection Service response to complaint:
Closed with explanation

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