FirstMerit Bank Consumer Loan Complaint

FirstMerit Bank Consumer Loan department,

Vehicle loan Managing the loan or lease Wisconsin

My wife had an accident with a deer on - - with our 2012 - - and it was totalled. - - told me they paid FirstMerit $10000.00 on - -. ( Loan Number - - ). We also had - - through - - on the car and the rest of what was owed to FirstMerit was roughly $2600.00. Finally this morning - -, after many calls and conversations with - - they finally had all the information they needed to pay the rest of the car off ( Their reference numbers for our case was - and -. FirstMerit called yesterday - - and wanted a car payment of $290.00. I believe I talked to a -. I said we would not make that payment because the - - from - - was covering the rest of the car loan. She knew that was the case but still wanted our payment else would be delinquent on our payment. I contacted - - this morning and all the items they needed to pay off the rest of the loan were in order and the money would be allocated within 5 to 7 Business days. I figured I would call


we would be reported for 30 days over due because in 5 Days our payment would be overdue and we should make that payment of $290.00 to stay current. I then proceeded to tell him everything I had told him before about - - making the payment within 5 to 7 business days and he came back with the same statement about we would be reported for a late payment if we did not make the $270.00 late payment. I again told him the money would be there from - - and he said we would be considered 30 days late in 5 days. I asked him his name and he told me and I told him he should consider the circumstances and not consider us late. He then repeated the same 30 day information he had told me 2 times before. I told him to mark this down on his computer that we should not be late because the money was coming from - -. He said he could n't do that and started his 30 day speech again I was getting rather disgruntled with him so I said I was going to report him to a -. I then hung up and got this information to make a complaint. Desired resolution is that we should not be turned into anyplace for a late payment. If it has been put in some record it should come off from our record immediately because of the timing of this whole issue. By this time FirstMerit would have received all their money and the late fees of $20.00 should not apply also. I believe that - was quite unprofessional and did not care to hear anything I was telling him.