Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Making/receiving payments, sending money Georgia

Back in - of 2015 I wrote my daughter a $50.00 check to give to her friend - to pay for parking permit at college. Her friend - lost the check and an unauthorized recipient found the lost check and changed the amount from $50.00 to $3500.00 and changed the name on the check from - - to Essence - -. This person deposited the money through mobile banking app for Bank - -. I bank with Regions and they have acknowledge that it was check fraud but they refuse to give me my money back while Bank - - investigates. This have been going on for over a month, my dispute with Regions Bank and today they told me it would take 90 more days until the investigation ends. Every time I go up to Regions they are always making excuses and telling me its going to take a bit longer. First they told me I would get my money back within 3-7 business days, then told me 14 days, now they are saying 90 days. I should have received my money within the first week when I filed check fraud with Regions Bank.