U.S. Bancorp Consumer Loan Complaint

Installment loan Managing the loan or lease managing the loan or lease

U.S. Bancorp Consumer Loan department,

Installment loan Managing the loan or lease Managing the loan or lease Iowa

In -/-/-, my husband and I decided to go through - - -, including this account. I had forgotten to cancel my automatic payment in -/-/- and called and spoke with the Recovery department, who advised that all future automatic payments would be cancelled, as I requested, and confirmed they are receiving payments from the - company and their proposal has been accepted on my account. In -/-/-, my automatic payment still was drafted. I called Customer Service who told me I was responsible to do that online, which I disputed, because the rep I spoke with the month before did not tell me I needed to go online, they told me they submitted the update themselves. The rep attempted to transfer me to an escalation and I stayed on hold 25 minutes - I hung up and called back, the rep then stated she would have a Supervisor call me back, which I never received. The next day, I called in and requested my payment be returned because they would be receiving my payment through - company. I found out two weeks later it was denied because of my obligations to make my minimum payment. My - company made


that two payments were made by me. One in error by this company. It is the holidays - return the funds to my account immediately. This is their error - I have been given inaccurate information, representatives have shown no urgency and no follow-up to complete requests, and have kept funds for a payment that was no longer authorized. The representative I spoke with from the Recovery department on -/-/- assured me no other payments would be taken out and sure enough, the -/-/- payment was drafted. Keeping this payment and denying my request is unjust and unfair. I pay you every month - and prior to going into consumer credit counseling, paid you much more than the minimum payment. Please return the $110.00 from -/-/- to my checking account. It might not be a lot of money to you, but it is to us.

U.S. Bancorp customer in Iowa
Dec 07, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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