Capital One Credit Card Complaint

Capital One Credit card department,

APR or interest rate Michigan

On -/-/- I received a letter from Capital One regarding my concerns with my APR on my credit card account. I do not agree with the APR because it is still very expensive. I have a minimum payment that is less than the APR % which does n't do any good when I pay my bill. I have asked for a lower APR rate so that I can pay my card off in - 2016. Capital One has continued to deny the decrease in the APR and my fees are the card are large which makes it hard to pay down the card. I have called Capital One several times and got the run around from different representatives. I was supposed to speak with - - the representative handling my case. She has called back one time and left a message. Again I have called several times and no one has addressed my concerns.