Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Problems caused by my funds being low Florida

I received a NSF fee for an item even though I had a positive balance on my account after the item was charged. All of the items posted and left me with a positive balance at the end of the business day on -/-/2015, but on -/-/2015 the item was termed and I was charged an NSF fee. My online banking shows no sign that I was ever in the negative- I am attaching a copy of the bank statement. I spoke to - people at the bank today, - of which stated they were supervisors ( - and - ) who all stated that Regions Bank 's back office support is different than what their customers see via online banking. This is extremely disturbing- this ultimately means that the information related to the consumer is incorrect and can result in extra fees unavoidable to the consumer. I was advised that pending transactions from - took precedent over all other charges that were posted the same day, even though the pending transactions did not post until -/-/2015. I hope I 've explained my complaint in a way that can be understood- I 'm still perplexed myself at the entire situation. The bank statement will clarify why I feel Regions Bank is acting unlawfully in not presenting all information to their consumers to assist in avoiding extra fees.