Capital One Credit Card Complaint

Capital One Credit card department,

Application processing delay Florida

Sometime in - of 2015 I was approved for a Capital One Secured credit card requiring a deposit due within 80 days ( -/-/2015 ). I contacted Capital One on - and processed the payment for the deposit ( $200.00 ) and was advised it would take approximately 2-3 weeks to received my card. After a couple of business days, I realized the funds had n't been deducted from my account and I proactively reach out to Capital One on - to understand the delay. I was advised the payment was n't processed due to some error. I was asked if I wanted to reprocess the payment but I wanted to be sure it would still be considered on-time as it was past the 80 day timeframe. The representative assured me it would be and so I authorized the payment from a different checking account. The funds were deducted from my account on the -. On -, I called to ensure funds had been received and that my application is being processed. To my surprise I was told as payment was received on the -, beyond the 80 day timeframe, my funds were going to be refunded to me and it would take 10 business days. I requested to speak to a supervisor, who reviewed the account and acknowledge the company error and provided me with - options, 1. submit a new application ( another credit inquiry impacting my credit ) and hopefully funds would be applied towards that application or wait until approximately the - to be refunded. Both unsatisfactory options. I explain again that it was company error to no resolution.