Discover Bank Account Or Service Complaint

Discover Bank account or service department,

Savings account Account opening, closing, or management California

Discover Bank admitted they made exactly - attempt via letter, and - attempt via phone - at the exact same time no less - before sending my account over to the - of California via Escheat. I actually returned their letter with a Signature page to the exact address they provided - within 3 days of receiving their letter. I kept a copy of the Sig page I returned to them - attached ). I also received a statement from them from my account, in the mail, two months later. I never had a problem receiving quarterly statements via mail, and I did receive their letter dated - 2014 and responded in Full. Over the entirety of my account with them, no personal information changed. No change in address or phone number. Despite all of this, and returning their letter to them within 3 days, they made no attempt to contact me to confirm anything, and sent my entire account - my biggest savings account and - I need access to - over to the State. After only - attempt via mail and - attempt via phone - at the exact same time ( What if I was traveling? Which I was n't ... ). I am losing interest accrued, and access to my biggest Savings Account for untold amount of time. It is inexcusable to do this to a customer given No change in circumstance and actually responding to their request.