JPMorgan Chase Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Connecticut

Our mortgage payments were 4 months late as - us were unemployed. We called Chase bank who holds the mortgage, and they told us that " if we pay $10000.00 -/-/-, we can then resume monthly payment ''. I made the representative repeat that statement at the end of the call. The call was on - - 2015, When we called back to pay ( well prior to - - ), Chase refused our payment and told us they were starting foreclosure proceedings. We reminded them of the fact that they confirmed multiple times on - - that if we paid $10000.00 -/-/-, that we could resume regular payments. The representative said we needed to call Escalations which we did. Escalations took several days to find the tape of the the call ( we provided the call date ), and Chase claimed that NO DATES we discussed on the call! This is is a complete fabrication. If you can not help us we will have to get an attorney to subpoena the tape as they are lying.

JPMorgan Chase customer in Connecticut
Nov 12, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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