Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

I received a letter from Quicken Loans dated -/-/15 indicating we were eligible for refinance through HARP. The letter had my loan number provided by -. When I called the - number, I spoke with a fast talking representative who told me several lies, including,1. Quicken was the sole provider who was authorized to refinance this particular type of loan. 2. He would not be able to provide a quote for the refinance without pulling a hard credit pull - doing so he said would be meaningless. When I indicated I had gotten a quote from - 2 months ago, he told me that was impossible - that Quicken Loans was the ONLY provider who was able to do this refi, and they were working with - in a new partnership so they were the only provider authorized to do this type of loan. When he would n't provide a quote without a hard credit pull, I hung up. I received a call from -, a few minutes later. When I googled the number, it shows to be a Quicken Loans number in -, AZ.