Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Wrong amount charged or received Nevada

-/-/2015, I contacted - - - with whom I have a brokerage account, regarding my desire to send a money-transfer, the following week. On a recorded line, the representative informed me the charge for this service was a flat-fee amount, either $24.00 or $25.00, he was not quite sure. I believe the rep 's name was - -. -/-/2015 I phoned - to initiate the transfer. When I asked him, the rep told me there would be no fee for the transfer, and that the exchange rate from - to - would be -. I assumed the remission of the fee was due to my being a Premium Elite Client. - has sometimes granted me such rewards. After completing the wire request, I thought to look up the exchange rate. It was between - and -! Based on the amount of the wire ( $15000.00 ), the wire charge ( fee ) was therefore $300.00 [ ( - ) * - ]. I called back -, and they confirmed the standard rate was a 2 % charge. 2 % of $15000.00 is indeed $300.00. I pointed out that it is absurd to charge $300.00 to wire money, and that even - would do it for a fraction of that. IN ANY CASE, THEIR REPRESENTATIVE HAD ALREADY STATED THE FLAT FEE WAS $25.00. - - refuses to refund the $300.00 out of which they cheated me ( THE FEE WAS NEVER STATED TO ME IN ANY WAY ). I want them to refund the $300.00, and charge me the flat fee, as agreed.