U.S. Bancorp Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

U.S. Bancorp Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid California

on -/-/15 my husband and I attempted to make a purchase through my US Bank credit card for $8000.00. US Bank did not pay the $8000.00 to the business. We were contacted within a few days by the business owner and we were told that US Bank did not pay the $ - and that we needed to pay him. On -/-/15 we paid the $ - by making a direct deposit to the business owner 's bank account. US Bank subsequently charged the $ - to my credit card on -/-/15 after we had already paid the business owner. The business owner never received the $ - from US Bank. After receiving my billing statement and realizing that US Bank charged me the $ -, I called US Bank and disputed the charge. They told me I needed to provide verification that I had paid the $ -. I provided the direct deposit receipt for $ - showing that the money had been deposited into the business owner 's bank account. U.S. Bank has not removed the charge from my account and is now charging me interest and harassing me about payments.

U.S. Bancorp customer in California
Oct 28, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/201610/20161/20172/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpCont'd attempts collect debt not owed1.1%80.0%4.2%13.7%1.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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