TD Bank Credit card department,
I made my credit card payment on a Saturday - the day it was due. I was assessed a late fee for the payment. I contacted the credit card company-target, they said the payment was due by - central time. I made the payment at - ( my time which is mountain time ). My understanding is that payments made on weekends, holidays etc are not 'late ' according to the new credit card protection laws. Last month my payment did not go through electronically, although I had a confirmation number-target issued a refund for that late fee due to the electronic mixup but that set me up for not having my late fee waived again for customer service issues. Target then suggested I could have made the payment via phone, if a phone payment is not late then an electronic payment should not be late either. My bank is still closed on weekends.
TD Bank customer in Colorado
Oct 12, 2015
* Source: CFPB Complaint Database
TD Bank response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.tdbank.com/ |
Phone | (856) 751-2739 |
Address | 1701 Marlton Pike E Cherry Hill NJ |
TD Bank | |
TD Bank |
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