Franklin American Mortgage Company Mortgage Complaint

Franklin American Mortgage Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Pennsylvania

I sold my home on - - 2015. I spoke with my Lender, Franklin American Mortgage co, multiple times before closing and was given different answers and the same thing happened after closing. Multiple issues include : the title companies check does not match what was deposited into my account that the mortgage co has listed and I was told I would receive a refund but never did. 2nd. the title company was given the closing payoff for -/-/2015 but should have only had the one from -/-/2015 and as the instructions state on the payoff statement I would just add - give or take if paid after the first of -/-/2015 there was no cut off date on payoff form to state when this payoff was not valid any longer. I was informed by - different mortgage representatives that since I was closing -/-/2015 I would go by the -/-/2015 statement and follow the direction of adding the interest. I was told multiple times that the title company should have not received the -/-/- payoff and the mortgage company had no clue how they got that -. The mortgage company told me that I would receive a refund since


been for - 's interest and MIP and then - - 's payment ( closing ) included all the interest and fees and that would have been payment for -/-/- and -/-/-. However, I paid fees in closing plus -/-/- and -/-/- there was MIP payments taken out. Since additional MIP payments were removed from my account I received - from my escrow balance and not the - that I was told from the mortgage company I would receive. I have communicated with multiple people including managers at the mortgage company, but all of them had a different answer or reason. I think I am owed a refund for additional MIP payments removed from my account and also the difference in what was paid on the HUD sheet verses what the mortgage company has in my account history. My final contact with them was through certified mail and they responded back with even different info then I was told on the phone by them and the same paperwork I have been sent that still does n't make sense