United Security Financial Corp Mortgage Complaint

United Security Financial Corp Mortgage department,

FHA mortgage Loan servicing, payments, escrow account South Carolina

I write this formal complaint against a loan lender company named, - - Mortgage, -. I believe it is subsidiary of United Security Financial Corporation, - -, IL. This is regard to a dispute that has since occurred from - of this year, 2015. They are the company that finances our 30 years fixed rate FHA Loan. Prior to this company, we had -., located in - -, IL. - sold our loan to - - at the beginning of - of 2015. Prior to becoming a part of - -, we never missed our monthly payments. Attached, you will see payments ' history with - while servicing our loan. There has been no deficiencies from the date they took over our loan. Since the loan was transferred to - - in -, we began making payments as required. However, it came to our attention that our - payment was not received, when in fact there 's a bank withdrawal statement which showed that the amount in question was paid. From the onset, - - stated the payment was rejected by our banking institution, - - due to insufficient fund, which was untrue. A copy of the bank statement indicating


representatives was on the phone with a customer service Rep from - -, - - -, and it was confirmed that there were sufficient funds in the account to ascertain that the - payment was cleared. In recent time, the newer claim from - - has been, that - stated that our - payment was rejected. See also the attached document as well as a print out history from -. Below is a communication dated - -, 2015 from the - - Rep previously mentioned : Hello, Please see attached letter written to us from -. They are stating that the pmt you made on -/-/2015 was returned by your bank on -/-/2015. Please refer to your bank statements for those dates to see if that information matches with your statements. I have also attached the statement from - verifying pmt was returned. - -, Customer Service Representative | - - , -. Your partner in the mortgage industryPhone : - : -- | -In light of the above, I write to request your intervention in order to resolve this matter so that I will not have to bother with a barrage of phone calls, mostly at night and constant harassment from these folk.