Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Other bank product/service Deposits and withdrawals Kentucky

On - the - I deposited $440.00 cash into the ATM at Fifth Third Bank located - - - - - KY. The ATM failed to finish my transaction and gave me my card back however it did n't give me my money or a reciept. I immediately went into the bank and explained to the manager what happened ... she told me due to me not banking with them and having a - - Bank account they are unable to give me my money that I would need to file a dispute with my bank. I did file the dispute and my bank gave me a provential credit on my account to cover the $440.00 until they recieved the money from Fifth Third ... On Monday evening -/-/15 I noticed my checking account was overdrawn and when I called my bank they said they had debited my account $440.00 bc they never recieved a response from Fifth Third Bank and they told me I would have to call the owner of the ATM and try to get a refund. I contacted Fifth Third Bank first thing Tuesday morning and explained the situation. I was told the manager was on


is a lot of money ... I kinda felt like I was just blew off when I got the response I will have to pull all the records for each transaction that day and it 's probably going to take at least a week for us to figure anything out and I will call you if I find something out next week. '' I have tried to call again and no one will speak with me I just get she 's working on it and will call you back when she figures it out '' I have also called the reginal mananger and left several voice mails that have not been returned. It seems to me that ATM have camera 's and they should have a log of each day 's transactions and end of day balances. I am not understanding why it is taking them so long to look up infomation that should only take hours to find.