PNC Bank Mortgage Complaint

Conventional adjustable mortgage (ARM) Credit decision / Underwriting

PNC Bank Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Florida

I signed up for a mortgage with PNC. They provided an acceptance letter. Days before the closing they called me and told me that I no longer qualified for a 30 year mortgage due to debt to income ratio '' which had not changed since the initial approval. They told me that I now only qualified for a 7 year ARM mortgage ONLY. This information was broken to me days before closing. I had no way at that point of obtaining a new mortgage within a few days. I was so scared that I would lose my deposit that I was essentially forced into accepting the terms. Now, with the rate changing I stand to potentially have to pay much more money in interest when I am forced to refinance in 7 years.

PNC Bank customer in Florida
Oct 05, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

Consumer disputes how PNC Bank handled their complaint

Created with Highcharts 4.2.3PNC BankComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20128/20129/201210/201211/201212/20121/20132/20133/20134/20137/20138/20139/201310/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/20142/20153/20154/20155/20157/20158/201510/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC BankCredit decision / Underwriting3.8%72.5%3.8%7.5%3.8%5.0%1.3%2.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting2.2%77.1%5.6%6.3%1.2%5.8%1.3%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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