Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

FHA mortgage Settlement process and costs Kentucky

In - of 2015 I approached - -, a loan officer at 5/3 bank, - - location about a home loan. I was preapproved and located a home I wanted to purchase in - of 2015. The initial phases of the loan went smoothly but as the loan entered the final stages of underwriting we were given unclear information about the nature of necessary repairs. It took several weeks to receive clear information about how the nature of said necessary repairs should be done. I spoke with - -, a Mortgage Processor with the corporate headquarters of the bank as well. Neither she nor - gave us clear information until much time had passed. Once we were given clear guidelines said repairs were completed and the home loan was given the formal clear to close '' and a closing date was agreed upon by all parties. The day following our clear to close I spoke with - - to see what the next step of the process was. I was informed that our loan had been randomly selected for a quality control


email from - - stating that our closing date was now tentative and may have to be postponed. This was due to the quality control staff having an issue with the aforementioned repair. - stated that he had sent a rebuttal to the quality control staff the day before ( the same day I spoke to him and was lead to believe there were no concerns with my loan ) but they had yet to respond so closing may need to be postponed. I feel that we were mislead in multiple instances during this process. Firstly, we were lead to believe by the bank at large that our loan was fully processed and ready to be closed upon, when in actuality this was not the case since we were then sent to quality control and no longer allowed to close. We were also mislead be - - personally as I was specifically told nothing was wrong with our loan being sent to quality control, when in actuality he was already aware of the potential repair discrepancy and did not disclose the issue to me.