American Internet Mortgage, Inc Mortgage Complaint

American Internet Mortgage, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs Colorado

When processing our new mortgage AimLoan.com, used an automated estimate from the county assessor 's website with erroneous data that produced a tax estimate more than three times the correct amount. This was not disclosed until they provided a loan commitment letter on -/-/2015, and we immediately brought the error to their attention. Since we were already well past the originally scheduled closing date, they advised we could close with the erroneous tax estimate, and it could be corrected immediately after closing. Based on the bad estimate, at closing, AimLoan collected a large escrow deposit that more than covered a whole year 's worth of taxes and insurance. After closing, we notified the servicing company of the problem verbally over the phone, and they instructed us to e-mail the correct estimate from the assessor ( which we had to obtain ourselves ), and they would fix the problem. After not hearing from them for a week, we received a statement listing a $ - monthly escrow charge, so we sent them a RESPA notice about the error dated -/-/2015 ( now up to more than 4 separate contacts about the problem ). The only response we received was an acknowledgement dated -/-/2015 that they had received the RESPA notice. Then, on -/-/2015, we received another mortgage statement with the $480.00 charge still listed. The lack of responsiveness and inability to correct an obvious mistake has prompted this complaint.