BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Application processing delay Ohio

I applied for a BBVA NBA - - card application on - -, 2015, - -, 2015 and - -, 2015. BBVA requested and received my - Credit file on each date listed. I received - ( - ) letters regarding each application stating that each application was declined due to unable to verify identifying information ''. I have contacted BBVA repeatedly in an attempt to understand what information the company was unable to verify. Each BBVA representative basically stated the same thing that identity verification failed and wait a few months to reapply again. Unfortunately, no one within BBVA has the ability to inform consumers of what identity failures have occurred. It was recommended to contact - directly to verify my information. I contacted - and verified that all my identifying information listed on my BBVA application matched the information in my - credit file. - actually recommended that I contact BBVA to discuss any identity verification directly with them as my information with - is correct. The information on my BBVA applications were in compliance with with Section 326 of the USA Patriot Act which mandate that financial institutions verify certain information about applicants, including name, legal address, date of birth and Social Security or Tax Identification Number, while processing account application.