PNC Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

PNC Bank Bank account or service department,

Checking account Account opening, closing, or management Ohio

. I entered the bank Saturday morning - -, 2015 to cash a check from my employer. I was informed I would not be able to cash my check because the amount of funds in the account was not enough to cover the check but I could deposit it. I said this does n't make any sense I am a member here and I need to pay to have my tires fixed next door. He ( - ) told me there was nothing he could do so I asked why have n't I received my debit card and he looked into my account and said it had been mailed two days prior. I asked if and when I get my card will I have trouble with accessing my funds once my employer begins to submit direct deposits, he said no. I requested to withdraw the funds I had in the account and asked if there was a bank close with the logo on my check. He told me where it was located, the teller gave me my funds and I left. My debit card arrived in the mail on -/-/2015, it would not activate. I called the customer service line,


my situation he informed me he was the one who helped and said we discussed a replacement card and hung up in my face but we did not and the other teller that was standing there should be aware of that as well. I believe - put in the fake request for a debit card as a retaliation of me having an attitude about not being able to cash my check and withdrawing the funds that day. I did not authorize the transaction and it put me in a bind of being able to pay my bills because electronic check is not accepted.

PNC Bank customer in Ohio
Sep 22, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

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