Regions Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Regions Bank account or service department,

Checking account Problems caused by my funds being low Illinois

My husband placed an order for - items over the phone -, they place the order on my debit card on file instead of his. I did n't have funds to cover this order in my account but it showed pending transaction. They cancelled the order and reordered on his debit card. I called my bank to let them know. - said the charges will drop off, not post because they cancelled transaction after 24 hrs. The items were the last - items on my account for that day and they are still pending today, but my bank charge me for - pending transaction. I took a screen shot of my online transaction last night and again this morning. The items are still pending but I was charged $100.00 for these items in pending status. I was told by the telephone banker I will still be charge even when the fall off.

Regions customer in Illinois
Sep 17, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with monetary relief

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