Helvey & Associates Debt Collection Complaint

Other (phone, health club, etc.) Disclosure verification of debt right to dispute notice not received

Helvey & Associates Debt collection department,

Other (phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received Georgia

We called in - to end shut off service. Our lease was ending and we where relocating to -. They did not disconnect the service on -/-/- as requested. The new renters continued to use the service under me well into -/-/-. When we received the bill and disputed why it was not disconnected when we requested. After the investigation, they found that the final bill should have been $160.00, however they sent us a final bill and reported to credit agency without allowing me to pay the bill. This should never have went to the credit agency since it was their error.

Helvey & Associates customer in Georgia
Sep 14, 2015

* Source: CFPB Complaint Database

Helvey & Associates response to complaint:
Closed with explanation

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