PNC Bank Bank Account Or Service Complaint

PNC Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Florida

PNC Bank : - - - sent me a letter claiming that I owed their bank $140.00 ( which I had paid at their branch nearby and was told by the branch CSR that I was totally paid out and that my accounts were at zero after the cash payment at the teller ). The letter - sent me arrived in my mailbox on - -, 2015 and said that I had 7 days from the receipt of the letter to call her about it otherwise they would send it to collections. I called on Tuesday - -, 2015 and she said she had already sent the matter to collections without even waiting for my call. When I told her that it had n't been a full 7 days since I got the letter, she said it was too late. When I told her I would complain to the FBI, she immediately hung up. I 'm not sure I have located the receipt for that payment or could since it has been several months since the deposit was made. I believe PNC Bank is in error and is just trying to collect money fraudulently from me since I am -. The CSR person who started taking full advantage of me was - - - - -. Branch in -, Florida. - had lied about my behavior when I wanted to close my account with PNC, saying that I was yelling even though I was not yelling, just speaking with a disbelieving tone of voice - I could n't believe she would n't close my account. The date of closing was within the rules. ) When I told - it was unfair she expressed that it was too bad. I told her I was recording the conversation and she immediately hung up the phone.