Western Union Money Transfers Complaint

International money transfer Fraud or scam

Western Union Money transfers department,

International money transfer Fraud or scam District of Columbia

On - - I used Western Union 's online services -. On the web page this company offers a high level of security for all transactions, - of them is that the receiver will got the - - Track number - to receive the money. The problem was that I never give to him the - number, but he just knowing my first and last-name, and knowing my phone number could call to Western U. to change, first the receiver name ( for this change I never received a change confirmation to my mail account, in addition he needed the amount and the date of the transfer so, how this was a trade transaction he already knows these details. So was very easy for him change the receiver name - unbeknownst to me - and then, I do n't know how he could ask for the - to pick up the money the next day - - - -. the - - night I called to the phone number provide by the company - call us toll free - at - ) to cancel the transfer but in that hotline they told me that I should call between certain hours


he suggested me to call to the number above provide. Other of the Western Unions ; security rules is that you can not make any change if you do n't call from the phone number provided on the web page but the think that Western Union should know is that now exist different programs through you can make phonecalls without use the cellphone ( physically - but if the phone number. Finally this guy stole my money unbeknownst to me because all these security fails of WU. I would like my money back WU does n't comply with all the things that they offer in their services.

Western Union customer in District of Columbia
Sep 04, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

Consumer disputes how Western Union handled their complaint

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