Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

FHA mortgage Credit decision / Underwriting Illinois

Wells Fargo Home Mortgage had offered me an incentive to complete a Deed in Lieu on my home that I could no longer afford. That process started in 2013. I abandoned the home on - -, 2013 as required by the documents from Wells Fargo. This was an extrememly long process and the home was just transferred out of my name recently. The home has been sold and new occupants are in the home. My incentive money is no where to be found! When I try to call Wells Fargo I get disconnected because my loan number with them is no longer valid, obviously. Customer Service transfers me everywhere except to a real person who can answer my questions. I was promised an incentive of $2000.00 to complete the Deed in Lieu.