Bank of America Mortgage Complaint

Home equity loan or line of credit Credit decision / Underwriting

Bank of America Mortgage department,

Home equity loan or line of credit Credit decision / Underwriting California

B of A refuses to correctly report my loan as paid in full and closed. The loan was paid in escrow on - -, 2015. I have requested several times through variouschannels yet as of today they still report the account as open with a balance.

Bank of America customer in California
Aug 13, 2015

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with non-monetary relief

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How Bank of America handles Credit decision / Underwriting complaints

Created with Highcharts 4.2.3Bank of AmericaComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of AmericaCredit decision / Underwriting1.3%66.5%4.1%16.0%0.7%9.9%1.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
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