Flagstar Bank Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Flagstar Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Colorado

I requested an appraisal from Flagstar Bank, my mortgage company on my primary residence, in order to ( almost certainly ) eliminate the Private Mortgage Insurance of nearly $200.00 per month from our mortgage. They indicated in a letter dated - -, 2015 that this would cost $420.00 through their appraisal service-. I sent the request and a check for $420.00 back to Flagstar, which Flagstar cashed on - -, 2015. After no contact from them, or the appraiser for nearly 2 weeks, I called Flagstar only to be told that cost was now $670.00 They tried to say that perhaps I had a rural property ( I do not - Colorado ) and thus the reason for the inrease. They then tried to say that when I called - PRIOR to their sending a letter saying it would cost $420.00 ), that I should have been told it could be more. I told them it did n't matter ; they sent a letter with the price, I sent a check that they cashed, all within less than 3 weeks time of the letter 's date. This constitutes a contract in the state of Colorado. They have refused to do the appraisal at the $420.00 price and said they would refund my check. I told them I do n't want the check ; since I HAVE to use their appraiser, they have me cornered. They have since refused to do the appraisal. Even if I agree to pay the extra amount ( which I will NOT ), they are only delaying the inevitable and I am out $200.00 every month they delay as I continue to pay PMI in one of the HOTTEST housing markets in the country, -, Colorado. I am 100 % certain that an appraisal at the time I sent the check would have resulted in a PMI reduction starting with our - -, 2015 mortgage payment.

Flagstar Bank customer in Colorado
Jul 22, 2015

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with monetary relief

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