BankUnited Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

BankUnited Bank account or service department,

Checking account Problems caused by my funds being low Florida

I have had an account with Bank United for over - years. My account was overdrawn and I received a call from a very aggressive and disgruntled Bank United employee, - - - who excoriated me for being overdrawn and demanded payment, of which I responded as soon as commissions came in it would be taken care of. I am in Hawaii since -/-/- and am nowhere near a Bank United branch, none on the island. I set this account at Bank United to receive funds electronically to cover these eventualities, however - - restricted my account and I called customer service and spent over an - trying to pay this and I was not allowed to do so. - - also made harrasing and somewhat threatening calls to the joint account holder including emails of that she must cover overdraft or she would be negatively impacted. I am pretty sure that these bully tactics are employed regularly, and I ask that in order to protect the public at large and prevent these immense institutions from basically garnering more fees improperly into their coffers that your organization look into to this and take any appropriate actions necessary. - - -/-/- made - - in overdraft fees so this is a very lucrative avenue for the banks, just FYI. Thank you in advance for your attention to this matter!

BankUnited customer in Florida
Jul 13, 2015

* Source: CFPB Complaint Database

BankUnited response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3BankUnitedComplaint HistoryComplaints7/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BankUnitedProblems caused by my funds being low100.0%Closed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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