Capital One Credit Card Complaint

Capital One Credit card department,

Credit determination Nevada

On -/-/-, I requested a credit line increase on my Capital One credit card, which I have paid faithfully and on time since opening it -/-/-. The attached letter is dated - -, which is strange because it was n't available anytime this weekend, leading me to believe that a computer made the decision and not a human being. The reasons stated is Payments are too low. '' What in the world is that supposed to mean, and on what basis is it made??? -/-/- I transferred about $400.00 over to their card and a 0 % interest rate, meaning that if I do n't be the balance off in full during the promotional period, they reap the benefits of being able to charge me a higher interest rate. Additionally, earlier today, -/-/-, as a result of their decision, I attempted to call Capital One to opt out of any further solicitation, since I will limit the use of their card in the future. All I got was a string of disgusting doubletalk from a very rude representative, who did n't tell me whether they would actually opt me out or not. I concluded the conversation with this rude -, who acted more like a robot than a human being.