Barclays Credit Card Complaint

Other

Barclays Credit card department,

Colorado

helloFirst I 'd like to let you know that removed my full name leaving only initials for security purposes. I am contacting you with regard to - rewards card. This card classified my payment as late from -/-/- ( saved the webpage for your records -. I reviewed the account and I can see that I modified my payment method on -/-/- - an email was sent to me ) below is the details : Type : ModifiedReference ID : - Date : Monthly on the day of your payment due datePayment Amount : Minimum payment dueBank Account Name : -After payment method modification, the monthly statement ( which is attached for your records ) was issued for the following statement Billing Period : -/-/- - -/-/-It clearly statesActivity for - - - card ending in - Date Posting Date Transaction Description Amount-/- -/-/- Payment Received BANK OF - - $ -This clearly states that the credit card company received the payment on -/-/- yet informed me that the payment is late. Moreover, when I login on the credit card personal webpage ( on -/-/- ), it states that the payment is overdue last payment received $25.00 -/-/-I had a similar story with this credit card company -/-/- which obviously had issues with their website and they reported my payment as late -/-/-. During that time I had problems with Auto payment enrollment confirmation and this credit card company reported my late payment to credit bureau which negatively impacted my credit history. I wrote them nicely to ask to correct the issue but they refused to help me. I am attaching my credit report which shows that I never been late on any other credit card yet - rewards card is causing me a lot of trouble. I was unable to receive good credit cards as well as obtain a credit because of these issues. I am an elderly person and the whole story causing me a huge distress. Please help. Thank you and - bless you

Barclays customer in Colorado
Jul 05, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Consumer disputes how Barclays handled their complaint

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