Regions Mortgage Complaint

Regions Mortgage department,

FHA mortgage Application, originator, mortgage broker Alabama

We began dealing with Regions mortgage lender, - -, on - -. We are first time home buyers and have had a terrible experience with our lender. She has told us on several different occasions in emails that she was going to overnight us sensitive material and eventually emailed the information for us to sign and scan back to her through email. She never explained any of the information we signed. We had to order our own home inspection because she kept telling us she would and never did. We signed documents that state our home was built -/-/-, which it was built -/-/-. We have been told it is our insurance company who she is waiting on to be able to order a closing date and when we contacted the insurance - was told he too was waiting on a closing date. We confronted our lender and was told the closing date is taking so much time because we did not submit an employment letter until - - and again on - -. We have asked our lender to be honest with us and to communicate effectively with by keeping us informed about the loan process. We have contacted


report on - -. We continue to wait on a closing date. We were never spoken to about the rate our loan would be nor the monthly payment. We have contacted the lending supervisor on - occasions and the - time she did not call us back after we explained to her about the lack of communication with our lender. We began this process on - - and it has been a nightmare. We have been told the lender was waiting on a FHA loan number and several other excuses for her lack of communication with us. We can not express to you how tired we are of dealing with Regions and feel our hands are tied because we want to close on our new home and it will take even longer to close if we use another lender. Our credit scores are - and above. Please help us resolve our problem and prevent this problem from occurring in the future. We just want to close on our home.