Regions Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Regions Bank account or service department,

Checking account Account opening, closing, or management Florida

Yesterday I made a deposit via mobile banking. I verified the bank received my deposit. It was added to my balance, so my checks were covered that I wrote on -/-/2015This morning,-/-/2015, I checked my bank statement on line, and I had a overdraft fee of $210.00. My bank statement shows that my account was overdrafted only because of the $210.00 that the bank took. I spoke to Regions bank at several levels and was told that the statement presented on line is not accurate. Why? Regions has overdrafted my account for the past 4 months, everytime I have used mobile banking or, looked at my statement at night only to wake up and find that they changed the order of checks already processed with something pending to create an overdraft. I am not perfect and I have a mom on my account that sometimes uses the check card without telling me, so I can understand an overdraft here or there, but we are talking about $700.00 to $800.00 in the last 4 months. There is no cooperation from the bank. All I am told is that I overdrafted my account and there is nothing they can do to reverse it. Something needs to be done. I am very frustrated.

Regions customer in Florida
Jul 01, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with monetary relief

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