Credit Acceptance Corporation Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Credit Acceptance Corporation Consumer loan department,

Vehicle loan Taking out the loan or lease Mississippi

I purchased a -/-/- Chevy Silverado -/-/- from - in -. I test drove the vehicle and it appeared to be sound. I drove the vehicle to my job location -. Upon arrival the vehicle began hesitating and dying at stop lights. I checked the oil and it was down - quarts. The engine light came on. I topped off the oil and noted the oil light was acting irregular. In -/-/- I put my vehicle in the shop. The shop confronted me and said the oil sending unit was bad. It remained in the shop for - week until the repair was made. Later that month I was experiencing the transmission shifting irregular and not changing gears until reaching high rpm. The vehicle died at the stop lights or upon breaking abruptly. I constantly checked the oil and after - mile trips it would use - quart of oil. At the end of -/-/- I put the vehicle in the shop for - weeks into -/-/- and they replaced a motor mount, oil valve cover gasket, replaced the spark plug wires and spark plugs and the shop did a drip into the pistons claiming the rings were seized. Than


fried. A Superior agent approved a used transmission from a wrecking yard on the -/-/-. On the -/-/- the truck was picked up. I paid the - deductible. On the -/-/- we traveled to our kid's house - for the weekend and encountered the very same problem with the transmission. We stopped in - for gas and the truck would not start. - towing came out with a wrecker and hauled our vehicle -. We had to rent a car - to return back - where we are working. We got the truck in too -. The service manager called this morning and stated that - lifters needed to be replaced. He quoted - for the repairs. When I asked him about the transmission he said they had to replace the lifters -. I spoke to - who is the Service Manage -.I purchased a service plan with the vehicle. They would not honor my past repairs and they are dragging their feet on the repairs to the Vehicles' transmission. We had the extended warranty plan, Superior Plan, on the truck I have owned this vehicle paying - per month going - months. My repair on this vehicle is well over - bringing the monthly payment to - per month not counting the cost of the transmission repair - I have had to rent vehicles while my truck was in the shop in the amount of - on - separate occasions. The rental were - days at a time.

Credit Acceptance Corporation customer in Mississippi
Jun 27, 2015

* Source: CFPB Complaint Database

Credit Acceptance Corporation response to complaint:
Closed with monetary relief

Consumer disputes how Credit Acceptance Corporation handled their complaint

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