Ditech Financial LLC Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Ditech Financial LLC Mortgage department,

VA mortgage Loan modification,collection,foreclosure New Jersey

My husband (at the time) was away - for a year, in -/-/--/-/-, decided to leave his family when he returned then filed bankruptcy in -/-/- and the mortgage was my responsibility. I attempted for a year to get a loan modification with Greentree Mortgage, I was told to fax my information at least - times, which I did, they were behind in the servicing department. I called in -/-/- to try to put the debt of my 1 year of mortgage payments onto the end of my loan and start paying each month in -/-/-, to which I was told I would need to pay the balance of over $10K, obviously which I did not have. I spoke to a representative in VA Loans Department and was told she would get this resolved for me, i never heard from her again, I left several messages for about a month, faxed my information as requested, again. By the time


my house going into foreclosure, just statements saying balances that are owed and late payments, a letter from Greentrees attorney stating they will sue me for the remaining mortgage amount owed of over $180K. I attempted a Short Sale that fell through, nothing came of it since we needed so much work on the house and the amount we were selling for was way overpriced for the house. My house was ransacked -/-/-, and all of our valuables, were stolen. We called the police and filed a report. After an investigation by our local police department, we found that Greentree sent in a Clean Up crew to winterize the house, change the locks, and cut the grass (which they only did half of the front yard) we had about $15K in valuables and personal property stolen. Filed a claim with our homeowners insurance and we need receipts for valuables that over 10 -20 years old, we do not have receipts! We got in touch with the clean up crew and they denied taking anything, yet all of our neighbors saw them emptying our home, and luckily took down their license plate number. Greentree denied sending them in, the clean up crew blamed Greentree. All of this going on and to date I still have not received a Foreclosure Notice. I was forced by this situation to file bankruptcy to resolve this mess. I have proof of all of my attempts to file a loan mod available by date as I was faxing this information, names of the reps, phone numbers and departments they work in.

Ditech Financial LLC customer in New Jersey
Jun 26, 2015

* Source: CFPB Complaint Database

Ditech Financial LLC response to complaint:
Closed with explanation

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Contact Ditech Financial LLC

https://www.ditech.com/
800-700-9212
https://www.ditech.com/contact-us/home-loan-specia
1100 Virginia Drive Suite 100A
Fort Washington PA 19034
Ditech Financial LLC
Ditech Financial LLC

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